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FAQ

Shipping Info

  • Standard Shipping takes 3-5 working days

  • Fast Shipping takes 1-2 working days

Terms and Conditions

  • By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

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  • Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Refund policy

Our returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

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Any faulty ZZ trader's product must be returned fully boxed and in a new condition. ZZ trader's reserve the right to reject returns if any contents are missing, the box is damaged or marked, or the product/box is considered to be in poor condition. The faulty product must include the end user's proof of purchase to validate the 30-day warranty. 

Payment Methods

Payment is taken at the point of checkout. Payment can be made with most major credit, and debit cards, or via Bank Transfer.

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Credit and Debit Card Payments are processed by our payment provider Adyen.  For the security of your data, we do not store any credit card information.

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For Countries within the EU & locations exempt from VAT please enter your VAT/Tax number at checkout and it will automatically be deducted.

We can not deduct VAT unless this is provided.

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For Countries outside of the EU please contact Customer Services and we can deduct this from your total.

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